Teague
05-03-2006, 01:19 PM
Hi,
Could everyone who is unable to login send a Tech report with a tracert to Support please. I'm aware of the problem and have notified the techs but we need more information to determine what's going on. So far it only appears to affect the member login servers.
Please go to the following page and fill it out the appropriate Tech form. We hope to have an workable solution to your problem as soon as possible.
http://www.vzones.com/contact.htm
Second, please run a tracert to see if your ISP or route to the VZones world servers is causing the connectivity problem you have described:
Use the appropriate IP address to run the tracert:
Dreamscape 209.128.68.141 - app1.vzones.com
newHorizon 64.90.184.5 - app4.vzones.com
Seducity 64.90.184.23 - app5.vzones.com
Running TraceRoute on the Windows 95/98 platform:
* Use the "Start" button to open "Run" type "command" and click OK
* Enter "tracert IP address > C:\trace.txt" (omit quotes) and press return
* Wait for the "C:\WINDOWS" prompt
* Enter "exit" and press return
* Open the file "trace" from your PC disk (C:) drive in "My Computer"
* Select "Select All" from the "Edit" menu
* Select "Copy" from the "Edit" menu
* Use your e-mail program to create a new message to "support@vzones.com"
* Click in the message body and select "Paste" from the "Edit" menu.
* Send the e-mail
Running TraceRoute on the Windows ME/XP/2000 platform:
* Use the "Start" button to open "Run" type "cmd" and click OK
* Enter "tracert IP address > C:\trace.txt" (omit quotes) and press return
* Wait for the "C:\WINDOWS" prompt
* Enter "exit" and press return
* Open the file "trace" from your PC disk (C:) drive in "My Computer"
* Select "Select All" from the "Edit" menu
* Select "Copy" from the "Edit" menu
* Use your e-mail program to create a new message to "support@vzones.com"
* Click in the message body and select "Paste" from the "Edit" menu.
* Send the e-mail
Could everyone who is unable to login send a Tech report with a tracert to Support please. I'm aware of the problem and have notified the techs but we need more information to determine what's going on. So far it only appears to affect the member login servers.
Please go to the following page and fill it out the appropriate Tech form. We hope to have an workable solution to your problem as soon as possible.
http://www.vzones.com/contact.htm
Second, please run a tracert to see if your ISP or route to the VZones world servers is causing the connectivity problem you have described:
Use the appropriate IP address to run the tracert:
Dreamscape 209.128.68.141 - app1.vzones.com
newHorizon 64.90.184.5 - app4.vzones.com
Seducity 64.90.184.23 - app5.vzones.com
Running TraceRoute on the Windows 95/98 platform:
* Use the "Start" button to open "Run" type "command" and click OK
* Enter "tracert IP address > C:\trace.txt" (omit quotes) and press return
* Wait for the "C:\WINDOWS" prompt
* Enter "exit" and press return
* Open the file "trace" from your PC disk (C:) drive in "My Computer"
* Select "Select All" from the "Edit" menu
* Select "Copy" from the "Edit" menu
* Use your e-mail program to create a new message to "support@vzones.com"
* Click in the message body and select "Paste" from the "Edit" menu.
* Send the e-mail
Running TraceRoute on the Windows ME/XP/2000 platform:
* Use the "Start" button to open "Run" type "cmd" and click OK
* Enter "tracert IP address > C:\trace.txt" (omit quotes) and press return
* Wait for the "C:\WINDOWS" prompt
* Enter "exit" and press return
* Open the file "trace" from your PC disk (C:) drive in "My Computer"
* Select "Select All" from the "Edit" menu
* Select "Copy" from the "Edit" menu
* Use your e-mail program to create a new message to "support@vzones.com"
* Click in the message body and select "Paste" from the "Edit" menu.
* Send the e-mail